Refund policy

Last updated: 6 June 2026

This policy explains how to cancel your UB1UB2 Card membership and your refund rights. It forms part of our Terms of Service.

Your 14-day right to cancel

When you join, you have a legal right to cancel within 14 days, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you cancel within 14 days of joining, you will receive a full refund. To cancel within this period, email us at members@ub1ub2card.com within 14 days of joining and tell us you wish to cancel.

By joining, you agree that your membership and access to offers begin immediately, and you acknowledge that your right to cancel ends once the 14-day period has passed.

After the first 14 days: no refunds

After the 14-day cancellation period has passed, your membership is non-refundable. Membership is paid annually and gives you access for the full year.

• You can cancel at any time. Cancelling stops your membership from renewing, so you will not be charged again.
• Your membership stays active until its current expiry date. We do not refund any part of the current year once the 14-day period has passed, whether or not you have used your Card.

How to cancel

You can cancel at any time from your account on our website: go to ub1ub2card.com, click the UB1UB2 circle icon at the bottom right, open the Membership tab at the bottom of the pop-up, click Manage Membership, then scroll down and click Cancel Membership. You can also email us at members@ub1ub2card.com and we will cancel your renewal for you. Please cancel before your renewal date to avoid being charged for the next year.

Refunds

Where a refund is due under your 14-day right, it will be made to your original payment method. It can take a few days for your bank or card provider to show the refund.

Contact

Questions about cancelling: members@ub1ub2card.com.

Southall Social Ltd, trading as UB1UB2 Card. Company number 13100902. 66 Paul Street, London, England, EC2A 4NA.