Terms of service

Last updated: 6 June 2026

These terms apply to your membership of The UB1UB2 Card. Please read them carefully. By joining, you agree to them.

1. Who we are

The UB1UB2 Card is operated by Southall Social Ltd, a company registered in England and Wales (company number 13100902), trading as UB1UB2 Card ("we", "us", "our"). Our website is ub1ub2card.com. You can contact us at hello@ub1ub2card.com, or for membership questions at members@ub1ub2card.com.

2. What these words mean

• Member, you: the person who holds a UB1UB2 Card membership.
• Card: the digital UB1UB2 Card stored in your Apple Wallet or Google Wallet.
• Partner: an independent business that has agreed to offer a discount or perk to members.
• Offer: a discount or perk made available by a Partner to members.

3. The membership and the card

Membership gives you access to discounts and perks from Partners across West London and surrounding areas. Your Card is digital and lives on your phone in Apple Wallet or Google Wallet. There is no app to install and nothing to scan.

Your Card is personal to you. It is non-transferable, and there is one Card per member. You may not share, copy, sell or lend your Card or membership to anyone else.

4. Eligibility

You must be 18 or over to become a member. By joining, you confirm that you are 18 or over and that the information you give us is accurate.

5. Price and payment

Membership costs £36 per year, including VAT. You pay for the full year upfront when you join. Payment is taken at the time you join, through our payment provider, Shopify Payments.

6. Automatic renewal

Your membership renews automatically each year. Unless you cancel, we will charge £36 (or the then-current annual price) to your saved payment method on each anniversary of the date you joined, so that your membership continues without interruption.

• We will send you a reminder by email before each renewal.
• If the price is going to change, we will tell you in advance and you will have the chance to cancel before the new price applies.
• You can cancel at any time to stop your membership renewing. See section 7.

7. Cancellation and refunds

Your cancellation and refund rights are set out in full in our Cancellation and Refund Policy, which forms part of these terms. In summary:

• You have a legal right to cancel within 14 days of joining for a full refund. Your membership and access to offers begin immediately when you join, and your right to cancel ends once the 14-day period has passed.
• After 14 days, your membership is non-refundable. You can cancel at any time to stop it renewing, but we do not refund any part of the current year.

To cancel, manage your membership in the membership area on our website, or email members@ub1ub2card.com.

8. Using your card and Partner offers

To use an Offer, show your Card on your phone before paying. The Partner's team will check your name and expiry date and apply the agreed Offer. Because your Card is personal to you and non-transferable, a Partner may ask to see photo identification to confirm that the name on the Card belongs to you, and may decline to apply an Offer if the name does not match or the Card has expired. Offers cannot be used in conjunction with other offers or promotions unless the Partner says otherwise.

Please understand:

• Offers are provided by Partners, not by us. Each Partner decides its own Offer and the terms attached to it.
• Offers and the list of Partners can change. Partners may join, change their Offer, or leave at any time. We do not guarantee that any particular Partner or Offer will be available.
• We are not responsible for the goods or services a Partner provides, or for the quality, safety or any issue with them. Any dispute about a purchase you make from a Partner is between you and that Partner.

9. Our role and our responsibility

We are a directory that connects members with Partner offers. We are not the seller of the goods or services that Partners provide.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law. Subject to that, we are not liable for any loss that was not reasonably foreseeable, and our total liability to you in connection with your membership will not exceed the membership fee you have paid in the then-current year.

Nothing in these terms affects your statutory rights as a consumer.

10. Your responsibilities

You agree not to misuse your membership, including not sharing, copying or selling your Card, and not attempting to obtain Offers you are not entitled to. We may suspend or cancel your membership, without refund, if we reasonably believe you have misused it or acted fraudulently.

11. Changes to the membership or these terms

We may update the membership or these terms from time to time, for example to add features or to reflect legal or operational changes. If we make a change that materially affects you to your disadvantage, we will give you reasonable notice and you may cancel and, where appropriate, receive a pro-rata refund.

12. Ending your membership

You can end your membership as set out in section 7 and our Cancellation and Refund Policy. We may end your membership if you seriously or repeatedly breach these terms. When your membership ends, your Card will stop working from its expiry date.

13. Privacy

We handle your personal information in line with our Privacy Policy, which explains what we collect and how we use it.

14. Complaints and contact

If something is not right, please contact us at members@ub1ub2card.com and we will do our best to put it right.

15. Governing law

These terms are governed by the law of England and Wales, and disputes will be subject to the courts of England and Wales.

16. Company details

Southall Social Ltd, trading as UB1UB2 Card. Registered in England and Wales, company number 13100902. Registered office: 66 Paul Street, London, England, EC2A 4NA. VAT number GB472864361.